Shipping & Returns

RETURN AND STORE CREDIT/EXCHANGE POLICY

Thank you for shopping at Koukla Children’s Boutique !!!

If, for any reason, you are not completely satisfied with a purchase, please review our policy on Returns and Store Credits/Exchanges below. 

RETURN POLICY 

  • Merchandise must be returned within 14 days.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached and be returned in original condition and packaging.
  • Damaged merchandise returned may not qualify for a store credit/exchange.
  • Please Note: Shipping and handling charges are nonrefundable.
  • All accessories and sale items are final sale and may not be returned.  
  • Free prepaid returns within 14 days (US Customers Only)
  • To qualify for free return shipping, please contact Koukla Children’s Boutique by Email: [email protected] or by Phone: 516-490-4002, within 7 days of the date you received your order. 
  • Your store credit/exchange will be processed within 5 business days upon receipt of original items.

HOW TO PROCESS A RETURN: 

  • Please contact Koukla Children’s Boutique by Email: [email protected] or by Phone: 516-490-4002 to have a free prepaid return label emailed to you. 
  • Place items in a box, print the prepaid label, place the label clearly on the outside of the box, and be sure the package is securely closed and taped. 
  • Once return is received and inspected, a store credit/exchange will be made to your account and an email confirmation will be sent.
  • Please allow 5-7 business days for processing 

GIFTS

If the product was marked as a gift, when purchased and shipped directly to you, you will receive a credit on the store account for the value of the return for future purchases. 

If the product was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give later, store credit will go to the gift giver. 

CONTACT US

If you have any questions or concerns regarding our Return and Store Credit/Exchange Policy, please contact us: